Audio, Video, and Materials

Can I test my computer before the webinar?
Yes. Test your computer with the webinar system check. This test confirms all your current settings will allow you to use the functionalities provided.

How do I view the webinar?
Go to My Activities (you will be required to login). All webinars in which you have registered for are listed here. Simply click the webinar scheduled for today.

How do I get the materials associated with a webinar?
Four days prior to the event, you will receive a confirmation email (from CalCPA Event Confirmation or support@calcpa.org ) with details on how to login to the webinar and download any materials (not all webinars have ancillary materials).

I have no audio or video. What should I do?
Please refresh your browser by pressing your F5 button. If you are using a MAC, press Command+R. If this does not work, log out of your account, and back in. This will not affect your CPE credit attendance checks.

I can’t hear audio. Is there a phone number I can dial to listen to the webinar?
There is no number to call and listen to the webinars. Audio must stream through your webinar platform on your computer.

The video player continues to buffer, what can I do?
Try adjusting the resolution of the viewing by hovering your mouse over the video and clicking the gear icon on the lower right of the screen. It is also a good practice to close all other programs, devices, and streaming services that use the same internet connection.

The audio and/or slides are not syncing with the speaker. What can I do?
Please refresh your browser by pressing your F5 button. If you are using a MAC, press Command+R. If this does not work, log out of your account, and back in. This will not affect your CPE credit attendance checks.

CPE, Attendance checks, and Registration 

How do I ensure I receive full CPE credit for the webcast?
CPE is offered for most CalCPA webinars.

The California Board of Accountancy requires three randomly timed attendance verifiers per 50-minute hour. You will be required to respond to an attendance question that will appear on your screen. The attendance question will appear on your screen for only 2 minutes and 30 seconds. You must respond to 75 percent of the attendance questions to receive full credit (it's OK if you miss a few attendance questions, but you must be in attendance for the entire course to receive full credit.).

If viewing the webinar as part of a group, one group member is required to answer the attendance questions on behalf of all group members. The attendance of group members is verified and documented by the group attendance form (accessible on the Group Tab).

How do I register a group watch?  
On the day of the event: Select a group leader to access the course from their Activities Page. Click on “Group Watch” to add registered co-workers who are present for the course. Please note that individuals registered as part of a group should NOT log into the webcast individually on the day of the event. Only the group leader should log into the webcast and respond to checkpoints, credit will flow to those registrants listed in the group watch form.

How do I modify my group?  
Call Member Services at (800) 922-5272 or support@calcpa.org to change your group leader, or to add or remove participants.  

How do I ask questions to the instructor?
Submit your question in the Ask the Presenter chat box. The instructor will be available to answer questions during the presentation.

How do I submit my feedback?
All webinar registrants will receive an evaluation email once the webinar is finished. Click on the link in the evaluation email and fill out the form for your feedback to be submitted.

How do I receive my Certificate of Completion
Certificates of completion are available at https://community.calcpa.org/s/mycpetracker.

Group registrants must log in individually to receive their certificates.

Are webinars archived?
Customers who attend a webinar will have access to an archive for one year from the date of the event. To access the archive, go to My Activities (you will be required to login), filter to “Past events” and click “start” for the webinar

In addition, some CalCPA webinars are recorded and available for purchase. Because attendance cannot be verified, there is no CPE available for viewing a recorded webinar. However, many recorded webinars are also converted into online self-study.

Search www.calcpa.org/SelfStudy to locate self-study or reference webinars.

How do I cancel my registration? 
To cancel your registration, call Member Services (800) 922-5272 (a cancellation fee may apply, www.calcpa.org/policies.)